When people want to buy or research a product their first place to search is on the internet. When they find someone local to buy from their next action is to look for comments about the seller. Positive comments from earlier customers will encourage them to buy from you. Positive comments from online friends will have the buyer dialing your number.
- If they don’t see your business in the search results they won’t know you exist.
- If they don’t see positive feedback from friends they won’t call you.
The solution is to build an online community in social media (Facebook, Twitter, Linkedin, etc.) where your customers meet, talk to and help them, deal with any complaints they may have.
Product Research and Comparison shopping happens online, but 67% of those purchases happen offline (Accenture)
90% of purchases are made within 50 miles of a person’s home (Kelsey)